INDIANAPOLIS — Indianapolis Power & Light Company recognizes the impact and stress COVID-19 is causing in people’s daily lives. To help ensure people continue to get the electricity they need, IPL has immediately suspended disconnection for nonpayment until April 15 for residential and business customers. IPL recommends all customers do their best to maintain timely utility bill payments, as they will be responsible to pay all charges associated with usage during this period.
IPL puts the health and safety of our employees and our customers first. The IPL customer service center, located at 2102 N. Illinois St., is closed to the public due to the continued spread of COVID-19 in Marion County and the surrounding areas.
IPL customers who pay their monthly bills in person at the IPL customer service center have numerous other options including payment:
• By phone at 317-261-8222, Monday through Friday from 7 a.m. to 6 p.m.
• Online at www.IPLpower.com. Create a free, online account to access bills, Ways to Save and many other features.
• By mail at PO Box 110, Indianapolis, IN 46206-0110.
• In-person at an EZ Pay kiosk or at an authorized pay agent, such as certain Kroger locations.
Visit IPLpower.com/emPOWER for more information.
On March 13, Citizens Energy Group suspended disconnections until April 15 due to COVID-19 hardships. Call 317-924-3311 for more assistance. You can also visit citizensenergygroup.com for more information about payment options.