INDIANAPOLIS — On April 9, law enforcement officials announced the implementation of 311 in Marion County.
311 is now available to cell phone users needing non-emergency law enforcement assistance. The non-emergency line for landline phones remains as 317-327-3811. Marion County is the first county in the state to implement 311 for cell phone users, and joins Baltimore, Chicago, Las Vegas and New Orleans in the implementation of 311 for non-emergencies.
Approximately 60 of calls made to the Marion County Sheriff’s 911 Center are not true emergencies. Non-emergency calls made to 911 can impede emergency services for those facing life or death emergencies. The creation of the 311 number will allow citizens the ease of directly contacting 911 without tying up an emergency 911 dispatcher.
The following are examples of non-emergency phone calls that should be directed to 311 or 317-327-3811:
• Lost or stolen property
• Noise complaints, loud music, loud parties, barking dogs
• Fraud reports, identity theft reports
• Requests for vehicle inspection checks
• Any report being made for insurance purposes
• Any incident involving a time delay that has an effect on the situation such as a delayed burglary report, delayed theft reports, delayed motor vehicle accident
• Any other reason a citizen may need to speak with a dispatcher that does not constitute a life or death emergency.