INDIANAPOLIS — Indianapolis Power & Light Company (IPL), has received an increase in reports about payment scams primarily targeting business customers. Customers reported they’ve been contacted by someone claiming to represent IPL and indicating that electric service would be disconnected if immediate payment was not provided.
IPL does not require nor recommend a specific payment method or type. They offer a variety of payment options, which can be found online at IPLpower.com.
• If IPL does call a customer, the representative will have specific and accurate information related to the customer’s billing account.
Never provide personal information or comply with requests for payment unless you are confident with whom you’re speaking to. Customers are asked to notify IPL if they receive a call and are unsure that the caller is truly an IPL employee. Please call IPL at 317-261-8444 if you’re a business customer or 317-261-8222 if you’re a residential customer to verify any questions you may have related to IPL bill payment and collection.
If you suspect you have been impacted by a scam, please call your local police department’s non-emergency number immediately to report it. Additionally, please share this information with friends, neighbors, and loved ones who could potentially become susceptible to utility scams.