INDIANAPOLIS — IndyGo has extended the free fare period for the Red Line through November 30th as the agency works to fully test and implement its fare system.
IndyGo’s Board of Directors authorized the extension of free fares due to the delayed delivery of MyKey fare system components, including the mobile app and ticket vending machines. In October, additional challenges with the MyKey system and vendor-promised delivery dates caused the Board to authorize IndyGo staff to extend the free fare period at their discretion.
To minimize losses in fare revenue, IndyGo worked with its vendor, Flowbird, to develop a temporary fare collection solution for Red Line stations when it became apparent that the MyKey system would not be ready by the end of the free fare period. The temporary fare solution will allow riders to purchase Two-Hour Transfer tickets as well as day and week passes with both cash and credit card. These time-stamped paper tickets will be verified by Fare Inspectors onboard the Red Line. Tickets vended by these machines will also be accepted on local routes. The temporary fare solution is separate from the MyKey fare system.
Riders will be expected to produce proof of a valid Red Line fare beginning December 1st. Ticket vending machines will be available at each Red Line station as well as the Julia M. Carson Transit Center.