INDIANAPOLIS — Bureau of Motor Vehicles (BMV) Commissioner Kent Abernathy recently announced approximately 5 million customers who were overcharged by BMV have received an additional $28.75 million in refunds by way of credits to their BMV accounts.
“Customers who were overcharged will find credits on their accounts that can be applied to their next transaction, or they can request a check from the BMV,” said Abernathy. “We are currently determining the most efficient ways to contact customers about their refunds, including email notification, postcards, and online notification through BMV’s website,” he added.
BMV has refunded the $28.75 million to its customers over the last few months. BMV maintains its commitment to refunding known, verifiable overcharges.
Under direction of current BMV leadership, the agency has undertaken additional efforts to complete this refund process. Those overcharges — and undercharges — were, in large part, due to the overly complex fee structure that existed throughout the Indiana Code for several years prior to recent statutory changes made through House Enrolled Act 1087.
Customers choosing to receive a check for their refund instead of a credit applied to their next transaction can visit myBMV.com.