INDIANAPOLIS — Indianapolis Power & Light Company (IPL) has received an increase in reports about payment scams. Customers reported they’ve been contacted by someone claiming to represent IPL and indicating that electric service would be disconnected. One of the most common types of utility scams involves customers receiving unsolicited telephone, electronic or in-person communications by an individual claiming to represent the utility. The scammer demands payment immediately or service will be disconnected within 30 minutes or soon thereafter.
IPL last week announced disconnections are suspended through April 15, due to the spread of COVID-19. Any IPL customer with questions regarding disconnection should visit IPLpower.com/update or call 317-261-8222.
Do not provide personal information or comply with requests for payment. Hang up the phone and call IPL immediately at 317-261-8222 to verify if someone from IPL contacted you about your bill.
• IPL does not require nor recommend a specific payment method or type. We offer a variety of payment options. Payment and billing options can be found online at IPLpower.com.
• If IPL does call a customer, our representative will have specific and accurate information related to the customer’s billing account.
• Do not provide personal information or comply with requests for payment unless you are confident with whom you’re speaking to. Customers are asked to notify IPL if they receive a call and are unsure that the caller is truly an IPL employee. Again, please call IPL at 317-261-8222 if you’re a residential customer or 317-261-8444 if you’re a business customer to verify any questions you may have related to IPL bill payment and collection.
If you suspect you have been impacted by a scam, please call your local police department non-emergency number immediately to report it. Additionally, please share this information with friends and colleagues who could potentially become victims of these scams.